Frequently asked questions
Where is my data hosted?
In data centers located in Spain, and backups in object storage in
Spain. We do not take your data out of Spain in normal operation. Details
in Data residency.
Is my data separated from other customers'?
Yes. Each environment is logically isolated, with its own database, its
own identity and its own segmented network. Details in
Isolation between environments.
How is my data and my credentials protected?
Your communications travel encrypted end to end (HTTPS/TLS 1.2-1.3) and
your credentials and secrets are kept encrypted in a dedicated
secrets manager, with rotation and minimal access. Details in
Encryption.
Can I use my company's single sign-on?
Yes, we integrate access with your corporate identity provider using
standard protocols (OIDC / SAML / OAuth2). Details in
Access control.
How often do you back up, and how long do you keep backups?
As a standard: a daily backup of the database and the file system
with 10 days of retention and, in Kubernetes-based environments, 30
days of point-in-time recovery for the database (restoring to an exact
moment). You can adjust this policy to your needs. Details in
Backups.
What happens if a component goes down?
The platform self-heals: it restarts or replaces the component
automatically and redirects traffic in the meantime. Details in
High availability.
Who is responsible for what?
We are responsible for the platform and its secure operation; you, for
the use and business data. Details in
Responsibility model.
What happens to my data if I stop being a customer?
We provide you with an export of your data and, after the agreed period,
we delete your data and its backups. Details in
Retention and deletion.
Do you have ISO 27001 certification?
We are in the process of ISO/IEC 27001 certification in Spain. In
addition, Dynapps NV (Belgium), the Dynapps group's parent company, is
already certified in ISO/IEC 27001, and Dyncloud has been built applying
all the knowledge and security guidelines from that certification. Details
in Certifications.
Write to us. We provide contractual documents (DPA, SLA, list of
sub-processors) and details specific to your environment on request.